Refund Policy for Intelligent Codes

1. Introduction:

This Refund Policy outlines the conditions under which Omni Digital Services Ltd. will offer refunds for services provided through Intelligent Codes. Intelligent Codes is a website that can be accessed at www.icodes.io & www.omniknoweth.com.

2. Custom Software Scripts:

a. Full Refund: We offer a full refund if the project has not been started or if you have not approved the initial requirements document.

b. Partial Refund: If the project is terminated after you have approved the initial requirements document but before any development work begins, we will issue a partial refund based on the time and resources spent on planning and initial discussions. The specific amount will be determined on a case-by-case basis.

c. No Refund: Once development work on your custom software script begins, we will not be able to offer a refund. This is because custom software is tailored to your specific needs and cannot be easily resold.

3. Add-ons for Existing Products:

a. Full Refund: We offer a full refund if the add-on cannot be integrated with the existing software product due to technical limitations on our end.

b. Partial Refund: If the add-on can be integrated but does not meet your specific needs, we may offer a partial refund based on the time and resources spent on development. We will work with you to identify alternative solutions before issuing any refunds.

c. No Refund: Once the add-on is delivered and functional, we will not be able to offer a refund. This is because you have the opportunity to test the add-on before it is deployed.

4. Refund Request Process:

To request a refund, please contact us at omni [@] icodes.io within 7 days of your payment. Please include your project name, a brief explanation for the refund request, and any relevant documentation.

5. Refund Processing:

We will review your refund request and respond within 1-2 business days. If your request is approved, we will issue the refund using the same payment method you used for the original purchase. Please allow 3-21 business days for the refund to appear in your account.

6. Exceptions:

This Policy does not apply to any additional services not explicitly mentioned above, such as ongoing maintenance or support contracts. Refunds for such services will be determined on a case-by-case basis.

7. Contact Us:

If you have any questions about this Policy, please contact us at omni [@] icodes.io.